FAQ

Here are the most common questions from our customers.

If you don’t see your answer here, feel free to contact us anytime 💛

Where can I place an order?
Click “Buy Now on Amazon” and you’ll be redirected to our official Amazon product page to complete your purchase safely.

Can I modify or cancel my order?
Order changes or cancellations are handled through Amazon.
Please go to Amazon → Your Orders to see your available options.

How long does shipping take?
📍 United States:

  • Expedited Shipping: 1–2 days (most U.S. locations only)
  • Standard Shipping: 2–3 days (most U.S. locations); 14–28 days (remote areas & islands)
  • Free Economy: 3–5 days (most U.S. locations); 4–8 days (Hawaii & Alaska)


Actual delivery may vary depending on the shipping method you choose on Amazon. Please refer to Amazon’s shipping policy for full details.

How can I track my order?
All orders are fulfilled through Amazon. Once your package ships, Amazon will send you a tracking number so you can check your delivery status anytime.

📌 Note: For any shipping or tracking questions, please check your Amazon order page directly.

Can I return this item?
Please refer to your Amazon order page and Amazon’s official return policy for full details on returns and replacements.

Is this sand safe for kids?
Yes! Our play sand is made from 100% eco-friendly, non-toxic materials and fully complies with U.S. toy safety standards (ASTM & CPSIA).
Recommended for children 3 years and older. Adult supervision is suggested.

Will the sand dry out?
No. The sand is soft, moldable, and never dries out. No water needed.

Will it stick to hands or clothes?
No. The sand only sticks to itself, making it much easier to clean up than regular sand.

Can I mix colors?
Yes! You can mix colors for creative play, but they cannot be fully separated once combined.

How should I store it?
Keep the sand in a sealed bag or container and store it in a cool, dry place.

If you have any other questions, feel free to reach out: 📧 support@attomtech.com

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